IT Support Engineer

internal, no experience, some experience, internal role

Belgium

At delaware, our IT team is a friendly, international group of experts dedicated to providing top-notch tools and systems to support over 5,000 colleagues. We want you on board if you’re eager to help our consultants work at their best by delivering exceptional service!

Who are we?

At delaware, we’re passionate about offering excellent IT support to our team worldwide. Our close-knit support group spans different continents, helping our colleagues tackle software, hardware, and connectivity challenges. Alongside your international IT peers, you’ll enable everyone at delaware to shine in their roles, stay connected, and keep our customers happy.

We provide high-quality laptops, the latest software, and modern cloud-based tools. As more people work remotely, supporting our team around the clock presents an exciting challenge! You’ll work from our Ghent and Kortrijk offices with IT support colleagues in Belgium, Brazil and Asia. Thanks to solid planning and an on-call system, our international team ensures 24/7 support for all delaware team members.

more info about this job?

Contact Paula on LinkedIn

Paula Montes - Recruiter

What will you be doing?

As a Support Engineer, you’ll manage laptops, install Microsoft systems and applications, and help set up local networks and letting rooms.

You’ll provide on-site and remote support, answer questions, and resolve issues submitted via phone or our ticketing system.

You’ll also handle local IT administration and document processes, update existing guides, create instructional videos, and manage IT-related paperwork.

In short, we’re looking for someone service-minded, great with people, and skilled at problem-solving while also enjoying administrative tasks and documentation management.

Is there a match?

Let’s see if you check these boxes:

You're service-oriented, task-focused, and have an affinity for computers and IT!
You possess or have interest in understanding of various IT topics: MS Windows (W10, W11), Office 2016, Office 365, Active Directory, smartphones (iOS, Android, etc.), LAN networks, and IP configuration.
You can communicate fluently in English, and knowing Dutch or French is a plus!
You're strong in communication and customer service.
You enjoy administrative tasks and documenting processes.
You are motivated to learn and eager to take on new challenges!

Let's meet up!

We’d love to chat and learn about your skills, talents, and experiences! If you’re excited to help grow our internal IT team, don’t hesitate to reach out with any questions.

Click the "Apply Now" button below, and we hope to connect soon!

delaware firmly commits to creating an inclusive work environment that empowers all. A diverse workforce is the best guarantee for success for our employees, our customers and our partners.

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your salary package

We offer a competitive salary net allowance, company car, insurances, mobile phone with subscription and laptop. But what sets us apart is that you can co-define your package. For example, why not opt for an electric car or lease an (e-)bike?

let’s innovate together!

In our view, innovation is everywhere: it’s in the cutting-edge technologies we use for our customers, it’s in the way we communicate and collaborate, it’s top of mind whenever we think of novel solutions to customer challenges. Join us and innovate with customers in delaware’s del20 innovation challenge. Or participate in one of our many harvest & innovation projects.

Best Possible You

Our close leadership is focused on qualitative over quantitative feedback. They have your back throughout the year and your whole career. We believe this is the best way to stay motivated and inspired. Simply to become the best possible version of yourself. We go for quality while keeping a close eye on quantity.

feel supported

Greatness is achieved by standing on the shoulders of giants. Our buddies assist starters while mentors provide longer-term career advice. Why not become a buddy or mentor yourself? Let a colleague stand on your shoulders and strive for greatness together.

training & development

The ideal consultant is a wonderful blend of hard and soft skills. But these skills need to be nurtured with fresh insights, bright ideas, new ways of working and more. Whatever you need to grow, the delaware Academy has something in store for you. Decide for yourself out of 50+ learning programs which training is right for you.

you’re in the driver’s seat

While you can count on all #peopleofdelaware for support, we count on you to take ownership. We’re convinced we’ll all go further if we let the #peopleofdelaware decide the direction of their career. So come and co-define your training and career path and let’s become smarter together.

celebrate together

#peopleofdelaware love to meet up regularly with colleagues at delaware events, team buildings, coffee chats, lunches and more. Because nothing’s more important than feeling connected.

flexible hours

Time is one of the most valuable assets each of us possess. Let’s use it wisely. We believe the right work-life balance comprises working from home, the office, at the customer’s site or any combination thereof. Let’s co-define the right mix for you.

WeCare

And we know you do too! Our company values guide us in being a socially responsible company. It’s part of our DNA. That’s why so many #peopleofdelaware personally invest part of their time in good causes like WeForest, the Special Olympics or the children’s education program `Fund Isaan´ in Thailand. How about you?