Drive growth in retail with strategic solutions

Empower your frontline: keep them engaged, connected, and operationally efficient

Frontline workers are essential to delivering strong customer and employee experiences. However, attracting and retaining an engaged workforce has become more challenging as digital transformation accelerates. To address this, delaware provides tools and technology that offer easy access to product details, actionable customer insights, and efficient communication channels. This enables employees to deliver the personalized service that today’s consumers expect while fostering a sense of purpose and commitment. Our targeted training programs ensure they’re equipped to handle any situation with confidence, helping them build a positive connection with your brand. By investing in frontline teams, we support the creation of an engaged, capable workforce that elevates the retail experience at every touchpoint.

Download our leaflet for professionals in retail

Explore transformative insights into current and future retail trends by downloading our leaflet. Delve into the rise of digital-first shopping, the influence of social media, and the critical role of environmental responsibility in consumer choices.

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The response to today’s challenges in distribution

The retail sector has faced a real boom in the digitalization and increasing power of ‘pure-play’ companies such as Amazon. The challenge? To transforming both inside and out, thereby re-inventing the organization and the operational and business models.

This is achieved by streamlining the offering, accelerating and automating processes, and via establishing an integrated management system across the entire value chain.
Digital consumption has altered consumer habits. Increased expectations, a desire for more services, and the acceleration of trends are seeing the constant landing of new products and collections in outlets, while ultra-personalization is increasingly becoming a must.
The quality of customer experience is crucial to staying competitive. Given their alignment across the board, prices are no longer the only determining competitive factor. Consumers are now willing to pay more for a better service or faster delivery.
To automate their process. Control supply-chain data. Excel in e-commerce and customer interaction channels. Streamline the physical customers’ experience and feedback. Having an integrated supply chain to guarantee this fluidity. Personalizing the offering and consistently renewing it.

Human capital: the future of retail

Although technology can address challenges like customer and employee satisfaction, delaware partner Paul Belsack emphasizes the fact that the 'human touch' remains essential for customer experience, as customers seek experiences rather than transactions.

Investing in the working conditions for frontline workers positively impacts organizational outcomes, including employee well-being and customer satisfaction. A balanced, holistic approach that takes into account the needs of the customer, employee, and organization is essential. New technologies should be implemented gradually, with consideration for the organization's maturity, allowing for flexible and adaptable systems that can evolve over time.

Want to learn more? Connect with Paul Belsack on LinkedIn to stay up-to-date with his insights or get in touch to have a conversation with our experts.

FAST-Retail for Public Cloud Edition

FAST-Retail Public Cloud Edition is a cloud solution specifically designed for retail companies. It offers broad and scalable functional coverage, enabling efficient management of all commercial, logistical, and store operations.

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ValueLeader

For companies who want to become customer data driven.
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FAST-RETAIL

For ambitious mid-market companies in the discrete retail industry looking for process excellence.
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Our approach

Attention is no longer solely focused on finances and the supply chain. Today, retailers must address the three major facets of their value chain: supply chain and finance, the offering and its production, and e-commerce.

Fast Retail is a cost-efficient ERP template based on standard SAP S/4HANA technology. The FAST-RETAIL template speeds up the implementation of ERP in ambitious medium-sized businesses in the retail and distribution sectors seeking procedural excellence to support their growth.
To achieve this integrated management, these businesses need tools, assistance, and expertise, particularly in squeezing the most out of their data. They must have an IT system that performs well enough to define an offering that falls in line with their customers’ expectations and that can be renewed at an ever increasing rate.
With the acceleration in the flux and the development of new services, a real-time overview is a pre-requisite for meeting objectives. Information must be instantly available and updated without any delays. Stores now also play the role of delivery points, requiring real-time monitoring of in-store stock, which itself is consequently reducing.
With integrated chain management and a more streamlined offer, retailers are faced with the ‘last-mile’ challenge. Delivery from the store to the customer’s home at a specific time, a service created to respond to consumers’ ever increasing expectations. This delivery is generally fulfilled by a local sub-contractor. Since retailers have a better network in place than pure-play companies, they are easily able to compete in the field.

Dual expertise from delaware

At delaware, our strength lies not only in the performance of solutions such as FAST-RETAIL, but also in the quality of their customer support.
Our consultant’s strengths lie in pooling sector-specific skills with IT expertise, thereby guaranteeing both a business and technical vision.

To assist with your projects and guarantee your operational excellence, we offer:

Professionals from the retail sector with in-depth knowledge of the industry, its challenges and how it is evolving.
Data technicians able to exploit all its power.
A solid track record in guiding retail projects, from one end of the chain to the other.
Expertise in advising retailers on pertinent technical solutions specific to their business, such as 3D or connected retail, for example.

Why choose delaware?

We work with you to help identify the applications, solutions and tools that are most suited to your business model.
‘Our Retail team’ is made up of specialists with experience in logistics, marketing, finance and reporting.
We offer an flexible approach for your projects and work closely with your team to guarantee the best results.

This can be explained primarily by our experience of the international market, our expertise in SAP environments and our proximity to our clients, with whom we work side-by-side in a spirit of co-innovation.
Because of this, delaware is able to bring the most innovative projects to successful fruition, integrating notions including Artificial Intelligence, smart robots, and user experience. All these aspects are revolutionizing the supply industry.

we accompany retailers through their search for procedural excellence in supporting their growth, both in the real world as well as online

Optimizing collaboration across food, retail, and wholesale

We provide integrated solutions that connect the food, retail & consumer markets, and wholesale sectors, ensuring a seamless journey from production to the customer. Our expertise helps food producers maintain high-quality standards, empowers retail businesses to elevate customer experiences with innovative tools, and enables wholesalers to optimize supply chains for maximum efficiency. By bridging these sectors, we support operational excellence, enhanced collaboration, and sustainable growth across the entire value chain.