Service Delivery Manager

SAP, supply chain & operations, some experience, consultant
Belgium

As a Service Delivery Manager, you will lead several managed services contracts in the Microsoft, SAP and Salesforce ecosystems.
Your main objective is to ensure a satisfied customer, to safeguard the contractual agreements and to guarantee our services are delivered within quality, time & budget.  As an empathic manager, you love to build bridges: not only between team members, but also between delaware, customer. and third parties.  You also play an important part in detecting/creating new opportunities for your customers, as well as continuously help them to improve and grow with all kinds of initiatives  Your customers see you as a trusted advisor. 

Who are we?

Our managed services organization provides global services to over 350 customers, with a global team of 300+ service professionals worldwide. We deliver Application (AMS) and Technical Managed Services (IMS) for SAP, Microsoft, and Salesforce for international and local clients.
Our main mission is to provide managed services, but we are also involved in all the distinct phases of the service life cycle: from assess & identify to adopt & manage, where customers can rely to have the best possible solution that keeps on evolving according to their changing needs.
Our values are: we care about our employees and our customers, we are entrepreneurs at heart, dedicated and respectful. We always work in a positive team spirit.
delaware is committed to creating an inclusive work environment that empowers all our people. A diverse workforce is the best guarantee of success for our employees

Are you excited about being part of our journey and interested in building and redefining our customers’ entire IT landscapes? 

If you are already part of #peopleofdeaware, we encourage moving up and around within the company. Do you think the open position might be a good fit for you? If so, feel free to chat with the recruiter to explore the possibilities!

picture_Saskia_Braam

more info about this job?

Saskia Braam

Is there a match?

  • You are located in Belgium and are in possession of driver’s license
  • You excel as a communicator, possessing fluency in both English and either Dutch or French
  • You have at least 5 years' experience as a Service Delivery Manager (or similar) with a background in Microsoft, SAP and/or Salesforce.
  • You can think along with customers and propose new solutions that can be integrated into their environment.
  • You have exemplary organizational and interpersonal skills. You are able to manage both customers and colleagues perfectly.
  • You have the needed project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
  • You have knowledge of budgeting, cost management, and financial planning to ensure the financial management of your contracts.
  • You work at delaware’s offices in Belgium or at customer locations, option for remote work 
  • You feel that our values represent what you stand for

. . . then you are the Service Delivery Manager we are looking for!

Let's meet up!

You can find out more about us on our website. You can get a sense of what it’s like to work for us here, but we’re even nicer in real life!
Come and have a chat with us and tell us all about your skills, talents, and previous experience.
Click the Apply Now button below, and hopefully we will get to meet each other soon!

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