Customer Relationship Management

Customer Relationship Management

CRM

What we do

As a company, offering a good product to your customers is no longer enough. You need well-informed sales people who can connect with (prospective) customers in a highly personalised way. Furthermore, your customers then want to feel engaged and want to be able to reach the company with their feedback or complaints.

That’s where a good Customer Relationship Management (CRM) tool comes in. Do you think you have what it takes to contribute to one of our CRM teams? Do read on! 

Our ultimate goal

We want to ensure that our customers can engage as fluently with their customers as possible. By providing them with a CRM tool that responds perfectly to their needs, we guarantee them maximum transparency. At delaware, we offer our customers no fewer than three possible technologies to help them excel in their customer contacts. 

Three technologies on offer

delaware’s CRM offering consists of three technologies: Salesforce, Microsoft Dynamics 365 Customer Engagement and SAP Customer Experience. Each one with its own strengths, but all aimed at providing our customers the best possible solution for their situation. What’s more, they all work seamlessly with their respective ERP programs. That means that we offer three highly competitive and cutting-edge technologies that are sure to take our customers to the next level. 

We begin by stepping into our customers’ world. We take the time to understand how they work, how their processes flow, and the challenges they face. By walking in their shoes, we can show our expertise and deliver solutions that really make a difference.

Ready to go?

Working as a CRM consultant, you get to combine your passion for IT with thinking – and working – outside of the box: 

  • You are at the front of the queue when it comes to discovering innovations in the technologies you use.
  • Your creative edge will definitely help you to get all the target groups at our customers over the line; be it people working in sales, marketing or customer service.
  • Thanks to your empathetic side, you can get to the essence of what our customers need and provide a solution made for them.
  • Do you want to combine your technical edge with the dynamic nature of CRM environments? Check out the available vacancies below!

Jobs in CRM

here's a selection of recent jobs in this field, click the button below to find all open positions 

Senior Salesforce Developer

Matches:  CRM

Are you ready for your the next challenge in your career? Do you have a solid experience in CRM/ERP software development? Does your heart skip a beat when you hear "Salesforce"? Then keep on reading, because we might have the perfect opportunity for you!

You are a teamplayer, ready to work together with our functional consultants to give our clients the best possible salesforce solution. You will be responsible for the technical implementation and optimization of the client's Salesforce platform. You will be present during the entire project process and take on the technical aspect, ranging from supporting our sales team and the development of the project's Salesforce environment to also assisting the end users. By providing advice and best practices, you will help our customers transform and digitize their business.

Senior Salesforce Consultant

Matches:  CRM

Are you passionate about helping clients transform and optimize their business processes through innovative platforms and solutions? Do you have a strong interest in Salesforce? Are you seeking a new opportunity with a fun, supportive team and inspiring clients? If so, our Salesforce team could be the perfect fit for you!

At delaware, our Salesforce team is a growing group of 60 dedicated professionals committed to helping our clients succeed by implementing and tailoring Salesforce solutions to their unique needs. If you thrive in a collaborative environment and have a proven track record in implementing CRM or ERP solutions, we’d love to hear from you!
 

Microsoft Dynamics Customers Insights Consultant

Matches:  CRM

Are you passionate about turning customer data into actionable insights? Do you have hands-on experience with Microsoft Dynamics 365 Customer Insights and a solid understanding of marketing processes?

At delaware, we’re looking for a Customer Insights Specialist to strengthen our Microsoft Dynamics 365 Customer Engagement team. In this role, you’ll focus on the implementation, configuration, and optimization of Customer Insights while collaborating with performance marketeers to ensure alignment with strategic goals.

If you’re an expert in Dynamics 365 Customer Insights who understands the marketing context behind the data, this role is made for you!

Senior Salesforce Architect

Matches:  CRM

Do you thrive in solving complex problems and translating business requirements into technical solutions? Do you have a deep understanding of Salesforce technologies and best practices? Are you a Salesforce expert with a passion for architecting innovative solutions? Then you are in the right place, because we are currently looking for a talented Salesforce Architect to expand our Salesforce team.

The Salesforce team at delaware is a growing team of 60 Salesforce professionals, dedicated to helping their client's businesses grow by implementing and customizing Salesforce solutions according to the needs of the client. So if you thrive in a collaborative environment and have a proven track record of designing and implementing scalable Salesforce solutions, we want to hear from you!

Service Delivery Manager

Matches:  CRM

When the customer is satisfied and all team members are focused and aligned—that’s when you’re at your best.
As a Service Delivery Manager, you’re the go-to person to keep everything on track.
The right quality, the right budget, the right time.


If you’re always proactively looking for new ways to improve the client’s experience and enjoy staying close to your clients – even after the deal is signed – then you’ll fit right in with the #peopleofdelaware.

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