FAST CX Manufacturing is a cost efficient Customer intimacy template, based on standard SAP Customer Experience technology. It consists of best practices, an agile but pragmatic project approach and extensive documentation. It allows you to provide a better service by assisting your customers by helping them find new products, see exclusive promotions, receive personalized content & download technical data sheets. It focuses on:
- Product Management
- Campaign Management
- Sales Force Automation
- Configure, Price, Quote
- Customer Service Management
- Field Service Management
- B2B & B2C Commerce
- Cost efficient Customer Intimacy template
- Industry-specific best practices
- Agile but pragmatic approach and extensive documentation
- Blueprinting documentation
- Process flows
- Workshop documentation
- Test scripts
- Key user documentation
- Template