Customer Experience Systems

Delivering effortless digital customer experiences

At Delaware, we believe that digital efforts are successful only when the gains outweigh the costs.

Profitable, scalable, and easy to use; whatever your definition of success is, we’ll help you get the most out of your digital journey.

Finding the right combination between strategic ingenuity and technological know-how is what we do best. We come up with clever solutions for your challenges and turn ideas into lasting results.

We’ll achieve results together, as partners, and you can count on us to do the heavy lifting.

We commit. We deliver.

Websites and portals

We integrate your website with other customer touchpoints, and design and integrate secure self-service portals for your customers and employees.

Shops

We integrate your online shop with other platforms, which streamlines the buying process for consumers, reduces cart abandonment, and boosts sales.

Apps

We develop and integrate your mobile app with other customer channels, ensuring a consistent brand experience across all touchpoints.

CRM

We bridge the gap between your CRM and other systems, providing a unified view of your customers and enabling data-driven decisions for exceptional CX.

Get to know us

Find out how we can help you deliver an effortless customer experience with

lower costs and less hassle.

Talk to us today

Content Management System (CMS)

Designed to manage the creation and modification of digital content, a CMS enables teams to upload digital content, including text and visuals, to the company website with ease.

Digital Asset Management (DAM)

With a DAM solution, businesses can ensure all their files are stored and organised in one, central location, and are accessible to all the relevant internal stakeholders.

Digital Experience Platform (DXP)

A DXP is an integrated set of core technologies that support the composition, management, delivery, and optimisation of contextualised digital experiences.

Customer Relationship Management (CRM)

CRM systems are designed to help businesses collate, store, and analyse customer data to improve communications, retention rates, and sales growth.

Product Information Management (PIM)

PIM systems enable the management of all product information in a single solution, and supports the selling of products through various distribution channels.

E-commerce

E-commerce platforms are an essential tool for businesses that want to sell products online.

They provide a user-friendly interface for managing products, inventory, and orders, helping businesses improve their customer experience.

[VIDEO] Digital tools at Dura-Line lead to effortless customer experience

With a combination of digital tools – a CMS, a DAM, and a PIM – Dura-Line has laid the groundworks for long-term customer success. read more

Chaussures Maniet: new digital platforms and a strong partnership

Chaussures Maniet and delaware built a strong partnership to reinvent the online shopping experience, resulting in profitable growth, a 20% overall conversion rate, and the ambitious target of driving online sales 10% above market growth. read more

How manufacturer Vandewiele builds a service-based organization

Vandewiele counts on delaware’s expertise to balance customer experience and operational excellence, and eventually become a true service-based organization. read more

Netafim

Discover how this irrigation leader leveraged digital transformation with dealers and farmers – and built loyalty-driven customer relationships. read more

Integrations

Juggling multiple systems can be a nightmare. We take the complexity out of connecting your CX software with your existing ecommerce platform, CRM, and other tools. We ensure a seamless flow of data, eliminating silos and creating a unified view of your customers across all touchpoints.

Data

Accurate and unified customer data is key to delivering exceptional CX. We help you unlock the power of your data by ensuring smooth integration and transformation. This means you can say goodbye to data inconsistencies and hello to actionable insights that fuel personalised interactions and informed decision-making.

Change

Implementing a new CX solution can be disruptive. We understand the importance of a smooth transition. We'll work closely with your team throughout the process, providing comprehensive training and ongoing support to ensure everyone feels comfortable using the new system and maximising its potential.

Support

Your success is our priority. We don't disappear after implementation. Our support team is available to answer questions, troubleshoot any issues, and provide ongoing guidance. You can rest assured that you have a reliable partner by your side to help you navigate the ever-evolving world of CX.