IT Service Management Integration

IT Service Management Integration

The biggest part of delaware’s business is to provide support for customers on all their business needs. Therefore, it should not come as a surprise making the AMS process easy and straightforward can have a big impact. An ITSM Integration is a solution for the seamless usage of the ticketing system
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There is no delay in ticket creation or updates. The integration is instant and independent of intermediaries.
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No risk of copy paste mistakes or other human errors when creating or updating the ticket.
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Keeping both systems in sync can come with an additional cost

The biggest part of delaware’s business is to provide support for customers on all their business needs. Therefore, it should not come as a surprise making the AMS process easy and straightforward can have a big impact.
To obtain a straightforward communication between the end user (customer) and the service provider, integration between each's ITSM tool is the best option. If we compare an automated integration with some of the alternatives (manual actions) these are our main advantages:

  • There is no delay in ticket creation or updates. The integration is instant and independent of intermediaries.
  • No risk of copy paste mistakes or other human errors when creating or updating the ticket. The ticket at delaware and all its communication can be an exact copy of the ticket in the customer's tool.
  • Keeping both systems in sync can come with an additional cost.
  • End-to-end integration between 2 ITSM tools
  • Custom logic is possible
  • Fully documented API
  • Support with the ITSM-integration
  • 24/7 monitoring
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