Achieve Clarity with Single Source of Truth Solutions

Find your way out of the chaos created by multitudes of internal information sources.

Product information management

"Product information management (PIM) allows you to improve your services by disseminating consistent and updated product information that is tailored specifically to each of your channels."
Access up-to-date product information easily and enrich it seamlessly across different channels.

By centralizing information and automating distribution, PIM reduces the risks of human error and enables you to focus on the quality of your product-related content.
The PIM solution we co-design with you allows you to easily add flows as you develop your omnichannel platform. It also facilitates the integration of data coming from artificial intelligence and machine learning sources.
The right product information is at your fingertips. Moreover, you can easily enrich your content with data coming from your digital asset management solution, such as videos, logos, product sheets...
All product-related ‘raw material’ is centralized in a central repository from where you can pull tailored information for each channel. No need to manage multiple Excel files.

Digital asset management

"Digital asset management (DAM) saves time and money by centralizing and automating the distribution of various digital assets."
Have you ever considered providing easy and reliable self-service access to digital company assets like pictures, logos, product sheets, etc.?

Digital assets are managed in a central repository, where you can prepare them for automated distribution and approval for each channel. DAM is a prerequisite for successful digital marketing campaigns.
DAM boosts your creativity, enabling you to focus on new content instead of reinventing the wheel.
The DAM solution we co-design with you allows you to easily add flows as you develop your omnichannel platform. It also facilitates the integration of data coming from artificial intelligence and machine learning sources
The right digital asset is at your fingertips. Moreover, you can easily interconnect DAM with your product information management solution, thus bringing consistent stories to your customers.

Single source of customer data

"Based on your marketing priorities, this solution enables you to capture data that will truly improve customer satisfaction"
You must impose structure on scattered customer data in order to get a 360° view of your customer.

After assessing your existing data sources and tools, we identify, capture and structure data that will make a difference in your digital marketing efforts and improve the omnichannel experience.
We work with personas and customer Journeys to help you reach your marketing objective based on a 360° customer dashboard. Customer data is often scattered across the organization. Profile stores centralize this data and make it easier for companies to comply with GDPR.
Most of the time, there is no lack of customer data within your company, but sources are scattered all over the place. We centralize relevant customer data and automate the sharing of this single source of truth for customer data for all customer-facing departments.
We always take your IT landscape and existing tools into account when recommending a technological solution that brings your data strategy to the next level by integrating more and more AI and IoT capabilities.

a single customer view is an aggregated, consistent and holistic representation of the data held by an organisation about its customers that can be viewed in one place

Tech Talks: GenAI in ERP

A recent coffee chat with a customer got me thinking - ERPs are powerful but often clunky and complex. Enter GenAI. When combined, they enhance each other’s strengths, making ERPs smarter, more intuitive, and proactive.

Imagine an ERP that anticipates your needs, simplifies complex tasks, and fosters collaboration across teams. With GenAI, the learning curve fades, routine tasks are automated, and your team can focus on innovation. read more

Unlocking Strategic Alignment through Integrated Planning: A Recap of Our BTP Exploration Workshop

In today’s fast-paced economy, strategic alignment across all departments is essential. Integrated planning is the key to achieving this, enabling businesses to crowdsource plans, make confident decisions, and succeed.

At delaware we’re committed to helping you transform into an Intelligent Enterprise. To support this, we recently hosted a two-day workshop, “Becoming an Intelligent Enterprise with Data, Analytics, and Extended Planning,” in collaboration with SAP on July 29th and 30th, 2024.
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How can we put generative AI to work? 5 use cases

We all know generative AI or genAI has far-reaching implications for arts and entertainment, and even in healthcare and education the impact is palpable. But what about day-to-day business challenges? Can this omnipresent technology really make life easier for you and your stakeholders, or is it all just marketing speak? Our in-house AI experts Sven Arnauts and Wouter Labeeuw discuss the challenges – and opportunities – of making genAI work for you and your organization. read more

GenAI in Finance: how to ensure governance and maximize returns

Driven by AI, finance departments are pivoting from traditional analysis to a more streamlined, automated approach that focuses on planning, risk management, and strategic decision-making. But that’s not the only way in which AI and genAI are changing work for finance teams. The CFO, together with the CIO, also plays a key role in AI selection, adoption, and governance. read more